​​​​​​Privacy Policy​

Privacy Notice

Bank Gaborone Limited is licensed to operate in Botswana. In the course of providing a range of our services to you, either as our customer or non-customer who engages with us one way or another, we process your personal data. We value our obligation to be transparent and open about the processing of your personal data, not only because we are required by law, but because we respect your autonomy. This privacy notice describes what we collect, why, who we share it with and how to get in touch with us for everything and anything concerning your privacy​.

What We Collect

Most of the personal data we collect is collected directly from you. You give us this personal data when you complete the forms (such as account opening forms, loan application forms, card application forms, deposit and withdrawal forms) that we present to you to be of service to you. Some of your personal data is collected indirectly from other organisations (such as credit rating agencies, portals for supporting enhanced customer due diligence) and through video surveillance by CCTV when you visit our branches and offices.

Why We Collect

The personal data we collect depends on the use of the personal data. The purpose and legal basis for processing your personal data are detailed below:

​​​

​P​u​rpose
​Lawful Grounds For Processing
​TO PROVIDE BANKING AND FINANCIAL SERVICES TO YOU, INCL​​​UDING MANAGING YOUR ACCOUNT(S) 
​Performance of our contract with you and compliance with a legal obligation to conduct customer due diligence.​
​TO PROVIDE YOU WITH IN BRANCH SERVICES SUCH AS CASH DEPOSITS, WITHDRAWALS, BANK TRANSFERS
​Compliance with a legal obligation to conduct customer due diligence and our legitimate interest to verify your identity and details regarding the transaction. 
​CCTV FOOTAGE
​Legitimate interest to secure our premises, our employees, our customers and to provide evidence in investigations as and when the need arises.
​DIRECT MARKETING THROUGH SMS, EMAIL, AND TELEPHONE
​Consent and our legitimate interest to promote our products.
​DIRECT MARKETING THROUGH OUR MOBILE APPLICATION 
​Legitimate interest to promote our products.


Who We Share Personal Data With

We may share your personal data with :  

  • Regulatory authorities or law enforcement as required by law. 
  • Third-party service providers engaged by the bank for the provision of our services and for facilitation of marketing of our products. 

Your Rights

You have the right to :   

  • ​​Access and request a copy of your personal data 
  • Request correction of any inaccurate information
  • Object to the processing of your personal data under certain circumstances
  • Where applicable, request us to transfer your personal data to another organisation
  • Where applicable, restrict the processing of your personal data 
  • Where applicable, object to automated decisions that are solely made without human intervention
  • Where applicable, delete your personal data 


To exercise your rights or if you have any questions, please contact our Marketing Department at marketing@bankgaborone.co.bw or at info@bankgaborone.co.bw .​​